Valley Storage - Valley Mall
17100 Cole RdHagerstown, MD 21740
Phone: 301.582.0411
Email: valleymall@valleystorage.com
Storage Office Hours
- Monday-Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 1:00 PM
- Sunday: Closed
Storage Gate Hours
- Monday-Sunday: 6:00 AM - 10:00 PM
Need storage supplies? Purchase them during move in!
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Denny
14:38 26 Mar 23
Daniel Mummert
21:38 24 Feb 23
Great service, very friendly, straight forward. Great experience
Theresa Aligbasia
11:54 22 Feb 23
Erroll Waymond Thompson
23:54 12 Jan 23
Clean space and great service from the property manager.
Randy g
14:58 19 Dec 22
Great staff management very clean no sign of rodents no bad smells. The reminders that your bill is coming up is a great feature easy to get in and out. If I ever need one again will definitely use valley storage!! Thanks yall!
Ashia King
13:14 06 Dec 22
Very kind and explained and helped and answered every question I recommended everybody to go to valley storage
Mark G / F
21:41 27 Nov 22
Debra Norris
21:59 01 Nov 22
I needed short-term storage and Valley Storage was able to provide a space that fit perfectly. I ended up needing it longer than I originally thought. Although there were several rate increases, the price was still reasonable.
Jamie Dingle
11:51 04 Oct 22
The manager at my site was very helpful and fast. He showed me the units and was truly concerned on how much I liked it. Two thumbs up for Eric Wilt.
Tayneka Mcdaniel
22:28 28 Sep 22
Was quick n easy
Paige Ragogna
14:45 22 Sep 22
Clean units and easy to get to! The lot is a little confusing, but overall well kept and feels safe. Would definitely use this place again if I ever need another storage unit!
Daile Miller-Presley
03:18 01 Sep 22
Good
Daris W.
18:31 29 Aug 22
Brandon was very courteous and pleasant during my lease transaction. Everything went smoothly!
linda Migliara
15:14 29 Aug 22
I've been with Valley Storage in Hagerstown for several years. The facility is always clean and I've never had any issues with mice or other unwanted critters. The staff is friendly and have always been helpful when I needed assistance. I'll definately be back if I need another unit.
chelleyangel23
16:26 22 Aug 22
Great customer service and facilities! I’m just with the other tenants kept things clean so rodents weren’t in issue.
Dawn Houck
14:07 22 Aug 22
Brandon was an awesome representative to work with and I appreciate all his help.
Olivia Nystrom
15:22 06 Aug 22
This is our go-to place of business for every occasion which requires storage, we recommend Valley Storage any time the topic comes up, and will certainly return the next time we need to. Great service.
elsie kokassa
18:01 13 Jul 22
Great customer service! Very nice employee
eddy martinez
15:23 12 Jul 22
The attendant was very friendly. Made the experience pleasant.
Manda Hylton
15:59 29 Jun 22
A very good place to rent for i will return to rent always go to at👍👍👍👍👍👍👍
Crystal Foster
18:53 22 Jun 22
Front desk clerk was always very helpful and polite
Natalie Shane
14:43 20 Jun 22
The facility was always clean, & accessible when we needed it. Loved that it was climate controlled.
Eric Keiper
12:10 07 Jun 22
Perfect
Randi Hartman
18:43 27 May 22
Easy registration, friendly people, and clean units
Susan Cunningham
13:40 19 May 22
Wow , such an easy process to rent a unit! Manager called soon after to answer any questions. Thank you
None ya
17:43 11 May 22
Very nice very easy
Terri Burker
16:37 29 Apr 22
They was very nice
Zenmar Quintero
18:04 14 Apr 22
Good
Donald Sigler
15:25 14 Apr 22
no problems rented for 1 year
Mark Vigiano
01:59 02 Apr 22
Great people. Professional courteous service.
Brianna Strawther
14:33 01 Apr 22
Awesome customer service
David Turner
18:24 28 Mar 22
Personnel were friendly and courteous. Prompt and thourough.
Teresa Maloney Smit
13:22 26 Mar 22
Brandon was very professional. I think the price is a little high but I am satisfied for the time being.
Dena Whatley
23:39 24 Feb 22
Greeted as soon as I walked in the door very pleasant and very helpful! Barry I believe that was the gentleman's name my apologies if I am incorrect! He was very pleasant. He also was very quick and courteous!
Charles Brown
00:05 19 Feb 22
Great
Jared F
15:05 03 Feb 22
Nice paved storage facility yesterday had no problem with gate we're getting into we're getting into my unit
Toby Tobery
22:11 19 Jan 22
Very helpful and pleasant
Vampyre Bowler
20:29 14 Jan 22
Quick and easy, mainly because I was a previous tenant there.
Rawn Davis
16:55 14 Jan 22
I think that the staff was absolutely amazing and the customer service was amazing as well very helpful and my belongings were very safe
LaDonna Jones
17:20 23 Dec 21
Great customer service with a willingness to help. Answered all my questions efficiently and effectively.
Juan Lomeliandrade
19:22 20 Dec 21
Quick and easy
Misti Hurley
12:03 20 Dec 21
Everyone was very friendly and helpful.
Dawn Davis
11:53 10 Dec 21
I had phone conversations initially and I was then able to purchase through their app because I wasn’t going to be at their office prior to closing. They also followed up a few times seeing if I was still in need of parking for my utility trailer. I arrived late my first evening but property was well lit and units were very clean. I had to go into office a few days later because my code didn’t work (I failed to read it was a temporary code) and customer service was very nice. I will recommend in the future.
Brittany Studebaker
19:07 08 Dec 21
Tiffany Koppenhaver
15:37 29 Nov 21
Jessica Starliper
12:03 23 Nov 21
It was a quick easy process and helped tremendously
Derek Majors
14:31 22 Nov 21
Easy friendly service
Karen Nielsen
05:51 21 Nov 21
Never had a problem with anything. The customer service was excellent and when I did move out I never had to worry about my account not being closed out.
Shoshanna P
22:59 20 Nov 21
Awesome. Brandon is helpful, patient, and is great at his job!
Kevin Krebs
18:33 19 Nov 21
The gentleman I worked with was awesome
Tamu “elevate2day” Lynn
16:04 16 Nov 21
My second time renting with the Valley Storage company. I've recommended an uncle, a friend, and an organization in the past and they all had good experiences. I've worked with Mr. Chuck at the All Star Court location; I've since learned that he has retired, he is a great guy professional and kind. I'm now working with Mr. Brandon at the Cole Road location and he has exhibited the same professionalism and kindness.
mary mosley
14:24 15 Nov 21
The individual that arranged the rental of the unit, Brandon Poffenberger, was excellent. He was friendly and extremely competent. It was a pleasure conducting business. Some might say it was a Chick Fil A type customer service experience 🙂
marian holmes
14:30 14 Nov 21
I never had any issues and anytime I had questions they answered them with great customer service
Caitlin Gaither
13:35 12 Nov 21
Brandon was awesome. Did an excellent job. Answered all my questions made they process quick and easy. Would definitely recommend this place.
Santana Smith
21:32 10 Nov 21
My experience with this facility was excellent every time that was great on time and the facility was very clean
Michelle Long
01:03 28 Sep 21
I went to the All Star Court and they did have the unit I needed. She called the Halfway area storage and they had 1 unit left I went right over and secured the unit. Brandon was so helpful. Service was fast and he was very informative.Thank you!
April Grable
17:01 23 Sep 21
Wonderful customer service...great area for a storage unit..very pleased... They will answer any question you have.. If you miss them and need to leave a message they promptly call you back....happy to be doing service with them!!
Mandy Whipp
02:56 03 Sep 21
Sandy Sutton
15:00 09 Aug 21
Every streamlined on line experience.
Miguel Melendez
23:44 05 Aug 21
Very friendly atmosphere
Jonathan Hough
11:44 05 Aug 21
Friendly Staff, very respectful, and took their time to assist.
Aprille Hamilton
04:57 03 Aug 21
Eric was very helpful and knowledgeable with all the questions I had.
Michael Thomas Sr
13:31 09 Jul 21
Very friendly and helpful
joanne ferro
19:40 01 Jul 21
We have rented from valley storage multiple times. We have never had a bad experience. All the employees have always been great. Brandon was on top of making the calls when units came available and today the lady that helped me was great. Everytime we need storage we choose valley.
Macho Camacho
12:54 01 Jul 21
very secure and good pricing
Kori Kochera
20:15 16 Jun 21
I needed a quick, easy place to store some belongings, and Brandon was able to help me get the last unit available at our location. Purchased the unit and got my things stored in less than 30 minutes! Wonderful experience for my first time ever needing to rent storage.
Anita Sheldon
04:01 05 Jun 21
They are amazing and they worked with me when I was having trouble once with the rent. I would highly recommend this place!!!
Denise Burgamy
00:19 01 Jun 21
Lena was very helpful and friendly.
Michelle Ludwick
17:24 22 May 21
Brandon was very professional & polite even though I showed up 15 minutes prior to closing time. He explained everything thoroughly & showed me where my unit was located. Very pleased with my experience at Valley Storage.
patwilson1003
01:46 21 May 21
Very clean well made and kept. Helpful employees and reasonable rates 👍🏻
Christi Johns
09:12 20 May 21
Very nice & sweet Staff. I feel very Safe leaving my belongings at this Storage location & with this Company. Love Valley Storage ❤️ Customer Service was phenomenal as Staff from Robinwood drive and Valley Mall Staff Eric fixed the mistake that was made through the Call Center as they were very low on available Unit's. I send all my thanks and love to you Two Thank you!!! I'm sorry that I didn't remember your names but I know the face from Robinwood very beautiful lady 💯😍and remember the voice from Valley Mall Location I think it was Eric 😁👄❤️!!! Keep up the Great Work and always keep a loving heart no matter what life throws you!!Please Recognize these two EMPLOYEES AND THEIR PHENOMENAL CUSTOMER SERVICE SKILLS!!
Christi Johns
09:09 20 May 21
Very nice & sweet Staff. I feel very Safe leaving my belongings at this Storage location & with this Company. Love Valley Storage ❤️ Customer Service was phenomenal as Staff from Robinwood drive and Valley Mall Staff fixed the mistake that was made through the Call Center as they were very low on available Unit's. I send all my thanks and love to you Two Thank you!!! I'm sorry that I didn't remember your names but I know the face from Robinwood very beautiful lady 💯😍and remember the voice from Valley Mall Location😁👄❤️!!! Keep up the Great Work and always keep a loving heart no matter what life throws you!! Please Recognize these two Employees and their Strengths and PHENOMENAL CUSTOMER SERVICE SKILLS!!!
Edward Whitt
11:23 13 May 21
The manager was very professional and courteous.
Jessica Peters
14:28 30 Apr 21
Staff was very helpful and knowledgeable
Carolina Ritchey
15:54 21 Apr 21
The guy was very friendly and helpful. It was a very easy process
Kami Fitz
17:26 17 Apr 21
Brandon was great and very helpful as we got the last storage unit available. Great customer service! Highly recommend!
Karen Wood
14:23 01 Apr 21
Friendly, helpful and knowledgeable staff
FlexedWater 75
06:19 30 Mar 21
I had a easy time with the employee that was working with me and it didn't take long to set everything up
Russell Sirk
20:57 17 Mar 21
It was nice to reserve a unit over the phone. Everything was explained very well at the office signing the paperwork. The site is very clean.
Samuel Rock
19:31 11 Mar 21
Great experience!! Definitely recommend this business!! The manager at this location goes above and beyond to help the customer!!
Nicole Allen
00:29 11 Mar 21
It was wonderful! Very pleasant. Had all of my questions answered. He walked me through it all.
Bob Sharp
16:35 17 Feb 21
It is well maintained and easy to access.
Maryellen Bryan
14:07 13 Feb 21
Sophia T
17:21 12 Feb 21
Just started storing here a month ago and have had a very fun and pleasant experience each time I go in.
Kevin Eaton
17:40 11 Feb 21
Very happy with the unit and very friendly people work there
Dawn Bryan
18:41 26 Jan 21
Eric was very helpful .and kind .very plesant gentelmen.
Justin Case
14:23 25 Jan 21
Easy to access, clean facility and well organized
Kayla Long
17:09 23 Jan 21
Brandon was very kind and cooperative. He helped me do everything I needed to do, and treated me with kindness and respect. Very knowledgeable about anything involving storage units.
Sandy Fox
17:24 15 Jan 21
Easy to work with to get the unit we needed. Very professional and helpful. Easy access to the unit. Has worked out great.
Tim Westby
17:24 08 Jan 21
My setup guy was very nice and helpful during my call.
Anita Sheldon
14:59 07 Jan 21
So very kind and very attentive and patient love the fact that they're very informative!
Jessicca Yount
17:32 31 Dec 20
Brandon was very helpful, he was knowledgeable and made sure I was getting the best service!
Shane George
15:13 30 Dec 20
Quick and easy! Brandon is great!
Gary Loy
17:45 22 Dec 20
Was looking for a storage unit and happen to be out at the mall and I stopped by your facility valley storage and found a unit mr. Poffenberger was very helpful andvery professional
Rosa Toribio
16:16 21 Dec 20
Good
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Valley Storage Near Valley Mall on Cole Road
Need storage supplies? Purchase them during move in!
Storage units in Hagerstown MD • Serving Washington County
Our self storage location on Cole Road next to Valley Mall has interior storage units, drive up self storage, and the convenience you are looking for. Your self storage facility should be close by and secure, that is what Valley Storage can offer you. Take a tour to check out all our self storage features.
Enhanced Security:
- Digitally Recorded Cameras
- Cameras at Key Points Throughout Facility
- Monitored Gate Access
- Personalized Keypad Access
- On-Site Managers
Storage and Packaging Supplies For Sale On-Site:
- Locks
- Boxes
- Bubble Wrap and other packing materials
Accessibility and Storage Features:
- Extra Wide Drives for Semi-Trucks
- Extra Wide Doors on Units
- Drive Up Storage Units
- Interior Accessible Storage
- Easily Navigable Temperature Controlled Units Building
- Close Proximity to Numerous Neighborhoods
- Professional Preventative Pest Control Program
Valley Storage Near Valley Mall
Find storage space in Hagerstown MD next to Valley Mall. Our storage location on Cole Road is right off I-81 and down the street from the Washington County Sheriff’s Office. We can help our neighbors in Williamsport MD and even the next state over in Marlowe WV find storage for their belongings. Our Valley Storage location is just outside center city Hagerstown MD and a short drive from the West Virginia state line. Let us help answer your need for extra space.
Nearby Neighborhoods
- Hagerstown MD
- Williamsport MD
- Broadfording MD
- Pinesburg MD
Local Attractions
- Hagerstown Premium Outlets
- Valley Mall
Storage Auctions in Hagerstown MD
Auctions of storage units occur after fulfilling the State lien law procedure of someone who has not made payment on their unit. Storage auctions aren’t our favorite side of the business, but they are part of it.
We are now doing our auctions online at www.lockerfox.com