Valley Storage - Shepherdstown

Google Rating

4.7

Based on 70 reviews

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Valley Storage

4.7

Based on 70 reviews

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Francis Deleo

22:07 08 Nov 22

Too many trailers parked in loading dock 6

Ann Marie Sharp

13:07 01 Nov 22

The facility was well run, clean and easily accessible. The personnel were friendly and helpful. Cristal at Shepherdstown Valley Storage noticed on Monday that the unit I had no longer had the lock on it and that is was empty. She then let me know that my unit was cancelled and I would no longer be billed. I was happily surprised as I had only removed the remaining objects that Saturday and was planning on calling on Monday to let them know that I no longer needed storage. They were so helpful and caring. I will gladly recommend them to all my friends in Shepherdstown. What a great company. Ann Sharp

Haley Theilgaard

15:39 12 Oct 22

The facility was nice and I never had issues. I wish the pricing had not jumped so high though

Greg Carroll

11:17 11 Oct 22

Morgan was very nice and very helpful. The online registration was very easy. the facility is older but clean.

Shannon Joyner

12:52 22 Aug 22

I have had a storage unit at Valley Storage for 3 years now and they are the BEST. One more year to go.

Rashita Clark

11:53 16 Aug 22

Everyone is very friendly and the property is well maintained.

Rashita Clark

17:10 15 Aug 22

I have rented from valley storage for the past 4 years that my son has been at Shepherd University and I love the customer service and everyone is always so friendly. The facility is always clean.

Troy Nethercott

12:01 12 Aug 22

Jenn was extremely friendly, polite, and helpful even after calling her back numerous times with multiple questions. There was then an issue with the website and Jen proceeded to take care of everything over the phone. Very professional and pleasant experience.

Karen Wainwright - WPM1D

11:30 10 Aug 22

It was pleasant experience. The young lady (I'm bad with names, a college student) was quite informative. The place was clean and it was a great help to have the carts at the door to assist in getting my things moved in.

Danielle Stephenson

11:55 11 Jul 22

The process to rent a storage unit was very easy and convenient to complete online.

Hali Taylor

12:41 28 Jun 22

Valley Storage employees have been accessible, helpful, and friendly throughout our stay. We have used their services for a number of years and the facility is always clean and safe. We really appreciate their in-kind donation of a unit for our non-profit!

AJ Pierson

02:39 21 May 22

Staff was very helpful and professional, good clean secure facility with great access.

graham beckerwelts

20:56 02 May 22

Excellent service, the online payment system is easy to use, the price was the best in the area, my unit was clean and well lit, with moving carts provided for use at the facility. 10/10 would store my things here again 🙂

Laura Bakin

19:11 22 Apr 22

I LOVE this place!! Danny consistently goes out of his way to make sure we’ve got everything we need. Customer service is number one with him. I would HIGHLY RECOMMEND this company to anyone (and often do)!!

Rosalind Grenfell

17:35 30 Mar 22

Wonderful

John Prentice

15:30 19 Mar 22

It was good. 😊

Anita Inman

18:15 18 Mar 22

Danny displayed very good customer service. Professional, polite. Took time to explain everything.

Adam Norton

17:06 01 Mar 22

It's been a great experience. I almost always have to operate outside of business hours with the personal storage, and their team was able to help me with my needs throughout the time there

Anne Dettmer

20:43 22 Feb 22

Perfect for what I needed, nice staff and reasonable rates.

Carol Blythe

20:28 22 Feb 22

I have found the employees of the storage facility very friendly and helpful so would rate them at 5 stars. My major complaint with the facility is that my cost has almost doubled since I started storing there. The increase in cost has not been reflected in any improvements to the facility. At this point, I’m trying to find other options.

Blake Fairhall

12:30 25 Jan 22

The staff was always super friendly and the renting process was very easy.

Michelangelo Romano

13:58 10 Jan 22

The staff was very helpful with showing us available units and very clear about rental policies/costs. The facility is clean/secure. Thanks again!

Brandie Dunne

17:16 20 Dec 21

Danny went above and beyond to be helpful!

Glenn Gargan

13:15 17 Nov 21

Danny Linton is an integral part of my logistics / storage team, as we work towards keeping a custom construction on schedule through advance procurement of goods usually ready on a 'just-in-time' basis. Danny helps me plan my storage needs (and availability), and he keeps me aware of delivery attempts by vendors. "Truly a life-saver"...thanks Danny!!

Brian Hannon

16:16 11 Nov 21

Danny was incredibly helpful and accommodating. Great service.

Joe L

00:34 21 Sep 21

Shepherdstown Valley Storage was easy to setup and Jenn in the office was extremely helpful and polite!

Renee Hipkiss

21:14 03 Sep 21

I have rented at Valley Storage while my daughter attended Shepherd University so we wouldn’t have to try to fit everything in our house. The staff were very helpful and the facility was clean and safe. I have referred several SU parents there. The only reason we moved out was because she graduated.

Jonathan Carter

13:24 26 Aug 21

Very helpful and extended every courtesy to me.

Marilyn Anderson

11:08 12 Aug 21

Easy access, clean, great customer service

stanton carlilse

13:36 26 Jul 21

luckily was able to secure the last available unit !Danny was professional and efficient in processing my request

David Levine

11:11 18 May 21

Danny was very professional and easy to work with. We were able to reserve the unit for two weeks without cost, which made our decision very easy.The unit was easy to access, the facility is secure and the location convenient.

Jennifer Galarza

11:52 11 May 21

Danny at the Shepherdstown, VA location was very helpful, kind and courteous and my unit was accessible and clean.

Amii Fritz

01:02 03 May 21

Clean and easy to deal with.

Debbi Reid

21:12 22 Apr 21

Danny went above and beyond to assist me and find a unit for our college student. It took a LOT of stress away. He followed up with me and was efficient.

S H

12:36 20 Apr 21

Very clean, secure facility. Once you know your way around, it’s very easy to get to your unit. The surrounding location is also nice looking. It looks like someone cares.

David Curfman

17:39 12 Apr 21

It was very good Mr Linton was helpful And knew his job.

Wendy Boice

11:54 05 Apr 21

Danny was amazingly helpful. We couldn't get the code to work and it was close to the office hour closing time. But he stayed until he got the code to work and he waited for us to test it ourselves to make sure we got it to work. Very polite and friendly!

Dawn Lugaila

18:59 11 Mar 21

Danny has been very helpful with getting me set up in the Shepherdstown location. He was able to show me the unit before I decided. How to set up automatic payment. And just all aroind helpful.

ken gulden

13:29 04 Mar 21

The manager was completely professional and friendly. His service was complete.

Hailey Muhammad

13:24 15 Feb 21

Brandy, the account manager was great to work with !

Robert Fagan

14:13 13 Jan 21

Very personal and professional service, Brandi is a great employee.

Paula Yerka

07:41 08 Jan 21

It's clean, but not air controlled. Not a good place to put wood items unless they're properly treated.

Sean Huff

12:11 04 Dec 20

Pleasant and easy process . Staff is always friendly

Jenny Wren

19:11 17 Aug 20

Excellent price, hours, and customer service!

Sandy Camilletti

18:24 27 Jul 20

Efficient and friendly. Process easy! Cart available as you enter the building for specific gate. Clean and the climate control is great! Highly recommend.

Donald Davis

17:12 22 Jun 20

Courteous professional staff. Facility well maintained and clean.

Amber Wallace

01:10 29 May 20

Cameron Davis

19:15 20 May 20

Manage was very nice and paid close attention to cleanliness. The units are easy to get to with your codes and are very secured. I also never once saw a bug or any sign of concern that would lead me to believe they had an infestation or leaks in the roof above any unit.

Sue Minter

12:23 30 Apr 20

Brandi was very helpful in finding the storage units she had available and what would work for us.

Lynne Rice

22:19 06 Apr 20

user_ryan _

20:44 17 Mar 20

Stopped in to get some boxes and tape. The lady there was really friendly and helped me carry them to my car. When I told her what I was going to move she suggested a mattress cover, which I hadn't thought of. I really appreciated that extra help.

Mallory Williamson

17:01 17 Mar 20

Ms. Brandy was wonderful to work with. Very knowledgeable. Show me all that Valley Storage which was very helpful. I will be using Valley Storage again!

Marsha Baker

10:00 24 Feb 20

Brandi, the Manager of this location was the kindest, most professional person I have dealt with in many years. I was in a hurry to get things settled as I am in the military overseas and she went out of her way to assist me in every way. Brandi....you are the best!!!

Randolph Maupin, Jr

11:48 04 Dec 19

chris ciccolini

16:14 21 Sep 19

Rex Rutledge

13:17 21 Sep 19

Sandy “Sandy”

19:33 13 Sep 19

Just had to comment on the manager, Brandy. We have had few problems, but if we do, we reach out to her by phone or in person. She knows “everything” inside out and she can fix any problem quickly and correctly! She is always very hospitable and professional.

Jimmy Walton

19:16 31 Aug 19

Mary Thomas

15:48 11 Aug 19

So clean. Lovely landscaping.very safe

Rose Wilson

16:58 16 Jul 19

Chicken George

09:44 08 Jun 19

Good security.

phil strissel

12:11 16 May 19

Today we leased two units and very happy with Valley Storage Martinsburg location. This super nice facility is well managed; clean, safe, and secure. We're on the waiting list for another unit! Management and Staff pleasure to work with... Good Luck with your storage needs!!!

Ashley Shortt

16:06 29 Mar 19

I just finished the process of procuring a storage space with valley storage, and it was great. Customer service was excellent, and I was impressed with the storage facility. Very clean, no bad smells, all of the grounds were well taken care of, and the security seemed really good. I'm excited to have found them, and I can't wait to get my unit filled up .

are088

14:29 28 Mar 19

Cynthia FRAULA-HAHN

20:22 01 Sep 18

Brandy Gano is great. She takes her job seriously, which is important, and I am impressed with her customer service. Kudos to Brandy!I have had a unit there for 9 years and it is convenient and now everything seems to be in working order.

Seth Granville

02:05 04 Aug 18

Clean and well kept. Wish they had a dumpster for tenants though.

Inara Grashoff

00:04 29 May 18

Brian Hays

01:55 06 Jun 17

Great customer service. Quick and easy

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Valley Storage in Shepherdstown WV

Valley Storage’s location in Shepherdstown WV has a variety of unit types as well as security features so you can feel confident in storing with us. Our Shepherdstown WV storage location has the following features:

Our Shepherdstown WV storage location is conveniently located on Shepherd Grade Road.